What Information Do We Collect?
a) Personal Information
We collect various types of “personal information” depending upon how you use our websites, such as:
- When you order from us, we collect your name, address, email address, phone number, and credit card number with expiration date.
- When you order from us, we retain a record of your purchases.
- When you enter a sweepstakes or contest online, we usually collect your name, address, email address, and phone number. We also may ask you for additional information, such as your age, interests, product preferences, or postal code.
- When you submit an inquiry, we need your name, email address and postal code to respond.
You will always know when we are collecting personal information because we only collect personal information when you voluntarily submit it to us. If you do choose to give us personal information through our websites, we will collect and retain that information, and you consent to the transfer and storage of that information on our servers. If you choose not to give us personal information, we may not be able to provide you with any services you may request or require.
b) Non-Personal Information
When you use our websites, we may also collect “non-personal information,” which is information that, by itself, cannot be used to identify or contact you, such as demographic information (such as your age, gender, income, education, profession, postal code, etc.) or technical information (such as your IP address, the type of browser you are using). Non-personal information may also include information that you provide us through your use of our websites, such as the terms you enter into the search functions of our websites.
c) Cookies and Similar Technologies
The common types of tracking technologies (collectively “cookies and similar technologies”) used by ELS include:
Cookies:A small piece of information sent by a website that is saved in the memory of your computer’s browser or device. It holds information a site may need to interact with you and personalize your experience. At ELS, we use two kinds of cookies: session cookies and persistent cookies.
Session cookies exist only for as long as you stay on ELS’ websites or your browser remains open. Once you exit your browser or leave ELS’ websites, they go away. We use session cookies to maintain information we need to have in order for you to shop at our websites
Persistent cookies, in contrast, last from visit to visit. They are stored in your browser’s cache or device until you choose to delete them. We may use persistent cookies to give you a more personalized experience and to help you navigate our site more efficiently. Any information collected and maintained in this fashion will be used to enhance your site experience.
Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At ELS, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and e-mail address) is stored on our secured servers.
Web beacons: Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our websites, services, applications, or tools, that typically work in conjunction with cookies to identify our users and user behavior.
Similar technologies: Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our websites.
We may work with third-party companies, commonly known as service providers, who are authorized to place cookies and similar technologies on our websites with our permission. These service providers help us to provide you with a better, faster, and safer experience.
Do Not Track
Third parties that have content embedded on ELS’ websites (such as buttons, widgets, and other embedded features or content) may set cookies on a user’s browser and/or obtain information about the fact that you visited our websites from a certain IP address. Third parties cannot collect any other personal information from ELS’ websites unless you provide it to them directly.
How Do We Use Your Information?
a) Personal Information
If you choose to provide personal information to us, we may use your information in a number of ways, including the following:
- To process orders or to respond to inquiries.
- To enhance your online experience. For example, we may use it to recognize you and welcome you to our websites.
- For marketing and promotional purposes. For example, we send out e-mails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services.
- We may send you an email offer. We do this only if you have indicated previously that you are willing to receive email offers. Each time we send an email offer, we provide you with the opportunity to opt out of receiving future email offers.
ELS respects your privacy. We will not call you unless you have indicated telephone as your preferred contact method. In addition, your phone number will not be sold or given to any non-affiliated third party.
b) Non-Personal Information
We use the non-personal information we collect to analyze how our websites are being used, and to improve the content on our websites.
How Do We Share Your Information?
a) Affiliated Parties
Except as specifically set forth in this Policy, we do not share your personal information with any non-affiliated third party without your permission. We may disclose aggregate information, such as demographic information, and our statistical analyses to third parties, including advertisers or other business partners. This aggregate information does not include your personal information. We may, however, share your personal information with certain entities that control us, are controlled by us, or are under common control with us (our “Affiliates”), and websites operated by our Affiliates, so that they and we can offer you products and services that may be of interest to you. We require that our Affiliates agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
b) Service Providers and Third Parties
We may team with a marketing agency or another website, to conduct a sweepstakes or other event. In this case, each of the participating third parties may collect or receive personal information from you if you provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.
ELS may also share your personal information with outside companies that perform services for ELS. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. When we work with an outside party, we require that these parties agree to process your personal information based on our instructions and in compliance with this Policy. We will take appropriate steps designed to ensure your information will be used solely to provide the services requested by us, and not for other purposes.
c) Other Disclosures
Additionally, ELS may share your personal information when it is necessary to comply with law or to protect our interests or property. This may include sharing your personal information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection, and other types of criminal investigation.
Is My Information Secure?
ELS is committed to doing its best to maintain the security of information collected on our websites. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.
There is always some risk in transmitting information electronically. As we deem appropriate, we use security measures consistent with industry standards. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.
Access and Corrections
You may contact us any time at firstname.lastname@example.org to request any of the following: 1) see what personal information we have about you, if any, 2) change or correct any personal information we have about you, 3) have us delete any personal information we have about you, 4) express any concern you have about our use of your personal information. It is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.
What About Children’s Privacy?
It currently is our policy not to knowingly collect personal information from any person under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with personal information, we will endeavor to delete such information from our files as soon as possible.
If you are under 18 years of age and live in California, you have the right to request removal of content posted by you on our websites. Upon receipt of a fully completed removal request, we will use commercially reasonable efforts to remove content posted by you from our websites. Any such request does not ensure complete or comprehensive removal of your posted content. For example, your posted content may continue to appear on ELS’ websites if it has been reposted by others, independently posted by a third party, was posted by you anonymously, or if you were compensated for providing the content. Additionally, while ELS will remove the content you posted from our websites, it may continue to be stored on our servers (although it will not be visible to other users of our websites). You must complete the removal request form accurately and in its entirely in order for the request to be processed.
How to Provide a California Minor Removal Request
If you are a user under the age of 18 and reside in California, and you wish for your published content to be removed from ELS’ websites, please provide ELS’ Agent listed below with the following information in a written notice:
(1.) Confirmation that you are currently a legal resident of the state of California;
(2.) Confirmation that you are under the age of 18 by providing your birthday;
(3.) Describe the exact content that you are seeking to have removed (please provide a URL if possible);
(4.) Provide your full name; and
(5.) Provide your email address.
ELS’ designated Agent for California Minor Removal Requests can be reached as follows:
Service Provider: ELS Educational Services, Inc.
Name of Agent of Request: Rita Pauls, Vice President Marketing, Berlitz Learning Services
BERLITZ DEUTSCHLAND GMBH
60528 Frankfurt | Germany
By fax: +49 69 666 089 222
E-mail: firstname.lastname@example.org (please add “California Minor Removal Request” to the subject line)
Due to the changing nature of the Internet, ELS reserves the right to change this Policy at any time.
ELS US-EU and US-Swiss Safe Harbor Privacy Program
As a subsidiary of Berlitz Languages, Inc., ELS is committed to handling your personal information in accordance with this Policy, and we will adhere to the Safe Harbor Principles as administered by the U.S. Department of Commerce in coordination with the European Commission for protecting personal data from Europe and Switzerland. To learn more about the Safe Harbor program, and to view Berlitz’ certification, please visit https://safeharbor.export.gov/companyinfo.aspx?id=27032.
How Can You Contact Us?
If you have any questions or comments about this Policy, please use the Contact form. Complaints will be resolved internally in accordance with ELS’ complaints procedures. If you live in the European Union or Switzerland and efforts to resolve the matter internally are unsatisfactory, the complaint may be submitted to the American Arbitration Association (http://www.adr.org), which has been selected as the independent recourse mechanism to resolve complaints and disputes relating to treatment of data originating in the European Union or Switzerland under this Policy.
Residents of the State of California have the right to request a list of all third parties to which we have disclosed certain information during the preceding year for the third parties’ direct marketing purposes.
However, it is our policy to neither disclose personal information, nor to sell such information to third parties for direct marketing purposes.
This policy is effective as of June, 2015.