Sydney – Enrol – Enrolment Conditions

Conditions of Enrolment

How To Enrol

ELS Universal English College is hereinafter referred to as the Centre.

  1. Send your completed enrolment form directly to the Registrar
    or enrol online
  2. We will acknowledge your signed application and issue a Letter of Offer and an invoice. This acknowledgement normally occurs the next business day after our receipt of your application.
  3. In accordance with our obligations under the National Code 2007, if you are on a Student visa you must indicate your acceptance of the Conditions of Enrolment by signing and returning the written student agreement (which we will forward to you with your letter of offer and invoice), before we can accept payment from you to confirm your enrolment.
  4. It is strongly suggested that all students obtain relevant insurance cover prior to travelling to Australia. If you will study on a Student Visa you must pay the compulsory OSHC (Overseas Student Health Cover) fee at the time of enrolment, to ensure coverage from your arrival in Australia.
  5. You are required to pay your tuition fees by the due dates indicated on the invoice. Payment may be made by bank transfer, bank cheque or
    credit card. Personal cheques cannot be accepted.
    a. Student Visa students – you must pay the fees as invoiced before we will issue your Confirmation of Enrolment (CoE). When selecting a commencement date, allow at least 4 weeks for visa processing.
    b. Students on other visas – you must pay fees in full no later than 2 weeks before your course commencement date to confirm your enrolment.
  6. Apply for your visa from the Australian Embassy or Consulate, taking your CoE with you if you are applying for a Student Visa.
  7. Advise us immediately if there is a change to your proposed course start date. To be effective, any changes to enrolment details must be notified to ELS Universal English Centre in writing.

Homestay, Carer and Airport Pickup Services

  1. If you wish to use our homestay service, you should apply at least 4 weeks before your intended arrival in Australia, to allow us adequate time to find the most suitable accommodation for you.
  2. If you require us to arrange or approve a carer for a student under 18 years of age, at least 4 weeks’ notice is required.
  3. Provide us with your flight details (flight number, date and time of arrival) 3 weeks before you arrive.
  4. We will aim to confirm your homestay details (and Airport transfer if requested) 2 weeks before you arrive in Australia provided your fees have been received.
  5. If you give us less than 48 hours’ notice of any changes to your flight details, we cannot guarantee that we will be able to make the necessary changes to your airport transfer and/or homestay arrangements.
  6. We do not guarantee that homestay accommodation can be arranged at short notice. We reserve the right to temporarily place you in hotel accommodation at your own cost on your arrival in Australia, until such time as we are able to secure a homestay placement.
  7. Homestay includes 2 meals a day Monday to Friday and 3 meals a day
    on weekends.

Cancellation and Refund Policy

The following Cancellation and Refund Policy will apply to your enrolment:

  1. Your course is defined as the total period of study for which you have enrolled.
  2. In the absence of any agreement to the contrary, your place in a course will not be confirmed until fees are received as invoiced and our bank has confirmed your payment.
  3. Cancellations are not effective until they are notified in writing.
  4. Course fees are not transferable to another person.
  5. The Registration Fee is not refundable except in the case of Provider default as indicated in Clause 10.
  6. If you are not able to commence your course because your visa application is rejected, we will refund your prepaid course fees, minus 5% of the fees or $500, whichever is less. The refund will be made within 28 days of the Centre receiving from you, a copy of the official visa rejection letter.
  7. If you cancel your course for reasons other than a visa rejection, the following will apply: If you cancel 28 days or more before your course commencement date, all fees, except the Registration Fee, will be refunded. If you cancel your course LESS than 28 days before your course commencement date, a cancellation fee of 30% of tuition fees will apply. Except as indicated under Clause 12, all other fees, except the Registration Fee, will be refunded. No tuition fees will be refunded if you advise cancellation on or after your course commencement date.
  8. We reserve the right to charge an Enrolment Change Fee of $100 for a change to a student’s enrolment after the student’s course details and dates have been confirmed in the signed offer and acceptance agreement.
  9. If after your original course commencement date you transfer from a more expensive course to a less expensive course, you will not be eligible for a refund of the difference in the course fees, other than as required by the ESOS Act or the National Code.
  10. If we do not offer an advertised course in which you have enrolled, or withdraw the delivery of the course prior to its completion, we will offer to place you in an alternative course at no extra cost to you. You must advise us in writing whether you will accept the offer or choose to be refunded the unused portion of your prepaid fees. The refund will be paid to you within 2 weeks from the date the Centre ceases to provide the course.
  11. If your enrolment is packaged with an enrolment at an institution in a course for which we have a direct entry pathway agreement, and you successfully complete the recognised ELS English course prerequisite for entry to that course at that institution before the original end date of your enrolment at ELS, you will be eligible for a refund of unused tuition fees. Your refund will not be processed until you provide proof that you have commenced that course.
  12. The Accommodation Placement Fee and/or Airport Transfer Fee are not refundable if you advise us less than 2 weeks before your commencement date that you will not be using the service. You may also be liable for 2 weeks’ Homestay Fees if a replacement student cannot be found. No refund of the initial 4 weeks’ Homestay Fees will be made if you leave homestay during that period. Cancellation and refund policies that apply to providers of other forms of accommodation will be notified at the time of booking.
  13. If you defer the date of commencement of your course, then later cancel your course prior to its new commencement date, the cancellation policy will apply from your original course start date, not the deferred start date.
  14. If your enrolment is sponsored by your government, and your government advises us in writing that they have determined it is in your best interests to transfer to another institution prior to your course completion date, your unused tuition fees will be transferred to the new institution.
  15. In all cases of suspension and/or expulsion of students due to non-compliance with the Student Code of Conduct, no refund of monies paid to the Centre will be made unless required by law. Details of the Student Code of Conduct are available on our website.
  16. Students whose visas are cancelled due to unsatisfactory attendance or academic progress and in the case of students under 18 years of age, failing to maintain their approved care arrangements, will not be entitled to a refund of fees.
  17. Refunds will be paid in the same currency in which they were collected. If you enrol through an agent of ELS you agree that the refund may be paid to the agent.
  18. Applications for refunds must be in writing, addressed to The Registrar, ELS Universal English College. Any refunds payable under this policy (with the exception of those payable under Clause 10) will be made within 4 weeks of receiving the written refund application.

This agreement and the availability of complaints and appeals processes does not remove your right to take action under Australia’s consumer protection laws.

Deferment, Suspension or Cancellation of Study.

Students may apply for a deferment of commencement of study due to compassionate or compelling circumstances. The Centre may initiate a deferment of commencement of study on the grounds that it is not able to offer a suitable class for a student at the time of the student’s initial commencement date.

Students may apply for a suspension of studies due to compassionate or compelling circumstances. The Centre may initiate a suspension of studies on the grounds of misbehaviour of a student, in accordance with the Centre’s Student Code of Conduct.

The Centre may initiate the cancellation of a student’s course:

  • on the grounds of misbehaviour, in accordance with the Centre’s Student Code of Conduct.
  • due to the student’s failure to pay course fees.
  • to a student under 18 years of age failing to maintain approved welfare and accommodation arrangements.

Students who are the subject of Centre-initiated Suspensions or Cancellations will have access to the Centre’s Complaints and Appeals process.

Full details of the Centre’s policies and procedures for deferment, suspension and cancellation of studies are available on here.

Student Code of Conduct

Students are expected to follow the reasonable instructions of Centre staff and adhere to Centre rules as detailed in the Student Handbook. Students will be subject to possible suspension and/or expulsion at the absolute discretion of the Centre (subject to natural justice, and except as otherwise implied by law) for persistent and/or serious infringement of the student code of conduct including but not limited to:

  • verbally or physically threatening others, physical or sexual assault, bullying, intimidation, extortion, or other dangerous behaviour
  • possession or use of weapons
  • theft
  • use or distribution of alcohol or illegal drugs
  • causing wilful damage to the property of the Centre and/or others
  • being convicted of a criminal offence whilst a student at the Centre
  • illegal or unacceptable social behaviour at the Centre, on a Centre excursion, activity or in any accommodation arranged by the Centre
  • swearing at, or abusive behaviour towards Centre staff

In accordance with the laws of Australia:

  • The personal information you provide to us or is obtained about you prior to or during your period of enrolment with us, is regarded as confidential and will be used for the purpose of processing your enrolment and providing you with the services you request. However, in this process, it may be disclosed to relevant third parties including but not limited to your family, homestay families, agents, external service providers, further studies institutions, and various employees of the Centre as required. Information is also collected in order to meet our obligations under the ESOS Act and the National Code 2007, to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service. In other instances information can be disclosed without your consent where authorised or required by law.
  • We are obliged to advise the Australian Government of changes to a student’s enrolment and any breach of Student Visa conditions.
  • Student Visa students must provide the Centre with their current contact details (including address, email and telephone number) on arrival. Any changes to these details must be notified to the Centre within 7 days of the changes.
  • Student Visa students under 18 years of age not accompanied by their parents or living with close family members whilst in Australia, must have their proposed accommodation and carer arrangements approved by the Centre prior to their enrolment being accepted. We can make suitable carer arrangements if required.
  • Student Visa students must study in a CRICOS registered full-time course.
  • Fees, conditions, course times, timetable, class locations, class size and course commencement dates may change from time to time without notice. We will advise you of any changes that may have an impact on your enrolment.
  • If you have school-aged dependants who will accompany you to Australia, you may be required to pay full fees for their schooling, whether they enrol in a government or a non-government school.

Indemnity Declaration

By signing this Declaration the student, or in the case of a student under the age of 18, the parent(s) and or legal guardian(s) agree that the Centre, its officers, teachers, employees, representatives and agents shall not be held responsible and/or be under liability as far as permitted by the law of the Country of Australia and/or will not make any claim against them for the student’s death, bodily injury, disability, loss, damages and/or property damage which may be sustained by the student and/ or which may be caused by the student in connection with or during the period of the student’s attendance at any premises owned/leased, operated or controlled by the Centre, the student attending activities and/or excursions and/or in any accommodation arranged for the student. Further, the student, or in the case of a student under the age of 18, the parent(s) and/or legal guardian(s), agrees to pay any direct and/or indirect costs incurred by the Centre in relation to these activities where a student attends and participates in activities and/or excursions (whether
sporting, cultural, social, educational, recreational or otherwise) organised by or on behalf of or with the assistance of the Centre or of which we have knowledge.
Where a student who is under 18 years of age is accepted for enrolment as a student at the Centre, the parent(s) and/or legal guardian(s) further consent and agree that the Centre at its absolute discretion may when it considers it desirable and/or essential seek and provide medical and/or optical and/or dental treatment for the student. In such cases, such costs whether direct and/or indirect will be met by the parent(s) and/or legal guardian(s). If the Centre has been obliged to incur costs on behalf of the student in such circumstances the costs will be repaid to the Centre by the parent(s) and/or legal guardian(s) on demand.

The aforementioned shall also extend to executors, administrators and assigns of the signatory.

Your agreement to be bound by these Conditions of Enrolment does not remove your right to take action under the Centre’s Complaints and Appeals Process or Australia’s consumer protection laws or to pursue other legal remedies