Brisbane – Privacy Policy

Privacy Policy

ELS Educational Services Australia Pty Ltd, trading as ELS Language Centres Brisbane (the Centre), respects your right to privacy. It is our policy, in accordance with the Privacy Act, to protect any of your personal information that we collect or retain, and to use it for legitimate business purposes only.

Collection of Personal Information

We collect and hold personal information on students, homestay families, employees, business partners, agents and suppliers – prospective, current and past.

Types of information held

The personal information we hold depends on our relationship with you. It may include, but is not limited to such things as: name, address, date of birth, telephone contact details, e-mail contact details, educational qualifications, occupation, CV, work history, salary, Tax File Number, bank account details, nationality, country of birth, languages spoken, religion, passport number, visa type, test scores, proposed education pathway, academic progress reports, incident reports, class attendance details, library resources accessed, College social activities attended, health problems, dietary requirements, family details, household facilities, interests, opinions on quality of service, photographs, status of financial relationship with the Centre, etc.

Use, security and disclosure of personal information

Personal information is used primarily for the purpose for which it was collected – to enable us to transact our business activities, to provide you with the services you require, or to provide you with information about our organisation.

We take reasonable steps to ensure that personal information is securely stored and is not easily accessed by personnel
other than those who need the information for the performance of their duties.

Personal information may be disclosed to third parties, such as our external representatives, Australian Commonwealth and State agencies and various other organisations as required by law.

It is our policy to dispose of or de-identify personal information when it is no longer required.

Accuracy of personal information

We take reasonable steps to ensure that the personal information we collect, use and disclose, is accurate and up-to-date. To assist us in this process, we recommend that you advise us of any changes to your personal details.

Access to personal information

Please advise us if you wish to gain access to your personal information. In some instances, access may be denied for
legal purposes. We reserve the right to charge a fee for the provision of your personal information.