CANCELLATION AND REFUND POLICY
The following Cancellation and Refund Policy will apply to your enrolment:
- Your course is defined as the total period of study for which you have enrolled.
- In the absence of any agreement to the contrary, your place in a course will not be confirmed until fees are received as invoiced and our bank has confirmed your payment.
- Cancellations are not effective until they are notified in writing.
- Course fees are not transferable to another person.
- The Registration Fee is not refundable except in the case of Provider default as indicated in Clause 9.
- If you are not able to commence your course because your Student visa application is rejected, we will refund your prepaid course fees, minus 5% of the fees or $500, whichever is less. The refund will be made within 28 days of the Centre receiving from you, a copy of the official visa rejection letter.
- If you cancel your course for reasons other than a Student visa rejection, the following will apply: If you cancel 28 days or more before your course commencement date, all fees, except the Registration Fee, will be refunded. If you cancel your course LESS than 28 days before your course commencement date, a cancellation fee of 30% of tuition fees will apply. Except as indicated under Clause 11, all other fees, except the Registration Fee, will be refunded. No tuition fees will be refunded if you advise cancellation on or after your course commencement date.
- If after your original course commencement date you transfer from a more expensive course to a less expensive course, you will not be eligible for a refund of the difference in the course fees, other than as required by the ESOS Act or the National Code.
- If we do not offer an advertised course in which you have enrolled, or withdraw the delivery of the course prior to its completion, we will offer to place you in an alternative course at no extra cost to you. You must advise us in writing whether you will accept the offer or choose to be refunded the unused portion of your prepaid fees. The refund will be paid to you within 2 weeks from the date the Centre ceases to provide the course.
- If your enrolment is packaged with an enrolment at an institution in a course for which we have a direct entry pathway agreement, and you successfully complete the recognised ELS English course prerequisite for entry to that course at that institution before the original end date of your enrolment at ELS, you will be eligible for a refund of unused tuition fees. You must provide evidence of your acceptance into the course. The Enrolment Change fee of $100 will be charged in this instance.
- The Accommodation Placement Fee and/or Airport Transfer Fee are not refundable if you advise us less than 2 weeks before your commencement date that you will not be using the service. You may also be liable for 2 weeks’ Homestay Fees if a replacement student cannot be found. No refund of the initial 4 weeks’ Homestay Fees will be made if you leave homestay during that period. Cancellation and refund policies that apply to providers of other forms of accommodation will be notified at the time of booking.
- If you defer the date of commencement of your course, then later cancel your course prior to its new commencement date, the cancellation policy will apply from your original course start date, not the deferred start date.
- If your enrolment is sponsored by your government, and your government advises us in writing that they have determined it is in your best interests to transfer to another institution prior to your course completion date, your unused tuition fees will be transferred to the new institution.
- In all cases of suspension and/or expulsion of students due to non-compliance with the Student Code of Conduct, no refund of monies paid to the Centre will be made unless required by law. Details of the Student Code of Conduct are available on our website http://brisbane.els.edu/en/enrol/enrolmentconditions
- Students whose visas are cancelled due to unsatisfactory attendance or academic progress and in the case of students under 18 years of age, failing to maintain their approved care arrangements, will not be entitled to a refund of fees.
- Refunds will be paid in the same currency in which they were collected. If you enrol through an agent of ELS you agree that the refund may be paid to the agent.
- Applications for refunds must be in writing, addressed to The Director, ELS Brisbane. Any refunds payable under this policy (with the exception of those payable under Clause 9) will be made within 4 weeks of receiving the written refund application.This agreement and the availability of complaints and appeals processes does not remove your right to take action under Australia’s consumer protection laws.
STUDENT CODE OF CONDUCT
Students are expected to follow the reasonable instructions of Centre staff and adhere to Centre rules as detailed in the Student Handbook. Students will be subject to possible suspension and/or expulsion at the absolute discretion of the Centre (subject to natural justice, and except as otherwise implied by law) for persistent and/or serious infringement of the student code of conduct including but not limited to:
- Verbally or physically threatening others, physical or sexual assault, bullying, intimidation, extortion, or other dangerous behaviour
- Possession or use of weapons
- Use or distribution of alcohol or illegal drugs
- Causing wilful damage to the property of the Centre and/or others
- Being convicted of a criminal offence whilst a student at the Centre
- Illegal or unacceptable social behaviour at the Centre, on a centre excursion, activity or in any accommodation arrange by the Centre
- Swearing at, or abusive behaviour towards centre staff
DEFERMENT, SUSPENSION OR CANCELLATION OF STUDY
Students may apply for a deferment of commencement of study due to compassionate or compelling circumstances. The Centre may initiate a deferment of commencement of study on the grounds that it is not able to offer a suitable class for a student at the time of the student’s initial commencement date.
Students may apply for a suspension of studies due to compassionate or compelling circumstances.
The Centre may initiate the cancellation of a student’s course:
- On the grounds of misbehaviour, in accordance with the Centre’s Student Code of Conduct
- Due to the student’s failure to pay course fees
- Students who are the subject of Centre-initiated Suspensions or Cancellations will have access to the Centre’s Complaints and Appeals process.
- Full details of the Centre’s policies and procedures for deferment, suspension and cancellation of studies can be downloaded here.
Your agreement to be bound by these Conditions of enrolment does not remove your right to take action under the Centre’s Complaints and Appeals process or Australia’s consumer protection laws, or to pursue other legal remedies.
If you have school-aged dependants who will accompany you to Australia, you may be required to pay full fees for their schooling, whether they enrol in a government or a non-government school.
In accordance with the laws of Australia:
- The personal information you provide to us or is obtained about you prior to or during your period of enrolment with us, is regarded as confidential and will be used for the purpose of processing your enrolment and providing you with the services you request. However, in this process, it may be disclosed to relevant third parties including but not limited to your family, homestay families, agents, external service providers, further studies institutions, and various employees of the Centre as required. Information is also collected in order to meet our obligations under the ESOS Act and the National Code 2007, to ensure student compliance with the conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas students 2007. Information collected about you can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service. In other instances information can be disclosed without your consent where authorised or required by law.
- We are obliged to advise the Australian Government of changes to a student’s enrolment and any breach of Student Visa conditions.
- Student Visa students must advise us of any changes to their address in Australia.
- Student Visa students must study in a CRICOS registered full-time course.
- Fees, conditions, course times, timetable, class locations, class size and course commencement dates may change from time to time without notice. We will advise you of any changes that may have an impact on your enrolment.
- Please note we do not yet have approval to enrol student visa students.